1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 1408384438
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the One-Time Password (OTP) sent to your number to successfully log in. This method omits the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To initiate the process, check your internet connection and wait for a strong signal. If you receive a strong signal, click send OTP and wait for the allotted time. If you don't receive the OTP, you can seek assistance through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
If you're having trouble logging in, try using the same active number. If the number has changed, send your updated KYC details to the customer support system via email to initiate the account transfer process. This will help resolve the issue and shift your account to the new number.
Q4: You are getting blackout and the app is not opening?
Uninstall the app from your device to resolve the issue. Download the latest version of the app from the store. Once reinstalled, you should be able to log in and play without problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for money earned from gaming, not bonus rewards. The earned gaming money can be withdrawn in the minimum amount of Rs. 100.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all required KYC details are fully completed and submitted through this app. This includes saving your Aadhar card information, UPI details, and all relevant bank account details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in a relatively short time frame of 30 minutes to 3 hours. However, occasional payment delays may occur, requiring a wait of up to 24 hours. This delay is an exception to the usual efficiency of the app's services.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn by others. You are eligible to withdraw the funds earned from playing games with the bonus amount. Any winnings from these games can be withdrawn as per your account settings.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry as the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
Our dedicated customer support team is available 24 hours a day, 7 days a week, ready to assist you with any issues or questions you may have. We pride ourselves on providing exceptional support whenever you need it, ensuring that you can focus on enjoying your online gaming experience without any hassle.
At 1ace, our commitment to excellence extends beyond our vast library of games. We offer a wide range of secure and convenient deposit and withdrawal methods, including credit cards, electronic wallets, and cryptocurrencies. This ensures that your transactions are processed quickly and without any complications. In addition to our comprehensive payment options, we also have a dedicated customer support team available 24/7 to assist you with any questions or issues you may encounter. Our support team is trained to handle all types of queries, from game-related issues to account-related concerns, and are always available to provide prompt and helpful assistance. Whether you're a seasoned player or a newcomer to our platform, our goal is to provide you with a seamless and enjoyable experience. With our commitment to excellence, we strive to ensure that every transaction, every game, and every interaction with our team is a positive and hassle-free one.