1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 9713370861
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely log in, eliminating the need for a password or email. This streamlined process allows for easy and convenient access to the app.
Q2: What should I do if I am not getting OTP?
To begin, ensure your internet connection is stable and strong. Wait for a signal and then click "send OTP" to wait for the verification code to be sent. If you don't receive the OTP within the given time, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active number. If the number has changed, send your verified KYC details to our customer support via email to facilitate a smooth account transfer. This will help update your account information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app, which should allow you to log in and play without problems. This should resolve any compatibility issues and give you a smoother gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals can only be made from the money earned through gaming, not from bonus amounts collected. This means you can withdraw actual winnings from playing, but not any rewards or bonuses given to you.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all required KYC details within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing the process to take anywhere from 30 minutes to 3 hours. However, occasional payment delays can occur, requiring a wait of up to 24 hours. This may add some variability to the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used in gaming activities and cannot be withdrawn by anyone else. You can withdraw the money earned by playing games using the bonus amount. Earnings from the bonus are separate from other withdrawals.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to settings and check your transaction history for your withdrawal request. If the transaction fails, don't worry, as the money will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for further assistance.
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