1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 2239813322
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
Upon opening the app, enter your registered mobile number to verify and log in. This will trigger an OTP, which you need to verify for secure login. Once verified, you can access the app without needing a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve this issue, first, check your internet connection to ensure a strong signal. If the issue persists, wait for the OTP to be sent after clicking the "send OTP" button, or alternatively, contact the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active number. If your number has changed, please submit your updated KYC (Know Your Customer) details to our customer support team via email to facilitate account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, which should allow you to log in and play smoothly.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for money earned through gaming, not bonus rewards. You cannot withdraw bonus funds, only the money you've earned from actual gameplay.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that your KYC details are complete and submitted through the app. This includes saving your Aadhaar card and UPI information, as well as your bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing the process to take anywhere from 30 minutes to 3 hours to complete. However, in some cases, payment processing may be delayed, resulting in a wait time of up to 24 hours. This delay can occur when payments are not processed immediately.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming activities and cannot be withdrawn by anyone else. Any earnings made while playing games with the bonus amount are withdrawable. This means you can access the money won, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, rest assured that the money will be added to your wallet account within 24 hours. If it doesn't happen, contact their care centre for assistance.
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