1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 5009305432
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to complete the login process. This method replaces the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection and wait for a strong signal. Once connected, click on "send OTP" and wait for the verification code to be sent. If it doesn't arrive, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active phone number. If your number has changed, send your updated Know Your Customer (KYC) documents to our customer support team via email to facilitate account transfer. This will help resolve the problem efficiently.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app. This should allow you to log in and enjoy the updated app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher compared to other apps. Withdrawals are limited to earnings from gaming activities, and bonus amounts cannot be withdrawn. This means you can only redeem the money you've earned through gaming, not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you must complete and submit your KYC details within the app, which includes saving your Aadhar card, UPI information, and all bank details. This will ensure a smooth onboarding process. Filling out your KYC information is a mandatory step to move forward.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing the process to take between 30 minutes to 3 hours. However, payment delays can occur, requiring users to wait up to 24 hours for resolution.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings from games played with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can seek assistance from the care centre.
At 1ace, the security and protection of our users' personal and financial information are of paramount importance. Our cutting-edge cryptography technology ensures that all data is encrypted and protected from unauthorized access. With this robust security framework in place, you can trust that your sensitive information is safe and secure. Our dedicated customer support team is available 24 hours a day, 7 days a week, to assist you with any questions or issues that may arise. Whether you need help with account management, troubleshooting, or have a concern about your experience on our platform, our team is always ready to provide prompt and effective support. By joining the exciting world of 1ace, you'll have the opportunity to transform your online gaming experience like never before. With our advanced technology and commitment to security, you can focus on what matters most - enjoying the thrill of online gaming with like-minded individuals.
To ensure a seamless and secure experience, we offer a wide range of convenient deposit and withdrawal methods, including credit/debit cards, electronic wallets, bank transfers, and cryptocurrency options. This allows for fast and hassle-free transactions, giving you the flexibility to manage your funds with ease. At 1ace, security is our top priority, and we utilize advanced cryptographic technology to safeguard your personal and financial information. Our systems are designed with the latest security protocols to protect your data from unauthorized access, ensuring that your transactions are always secure and confidential.