1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8806642717
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to authenticate your account, eliminating the need for a password or email login. This streamlined process allows for quick and secure access to your account.
Q2: What should I do if I am not getting OTP?
To proceed, first ensure a strong internet connection is established. Wait for the signal to stabilize and then click on the 'send OTP' option. If you don't receive the OTP within the allotted time, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active number. If the number has changed, send your updated KYC details to the customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app, which will allow you to log in and play without any problems. After updating, you should be able to access the app seamlessly.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Only earnings from gaming can be withdrawn, and bonuses collected cannot be cashed out. This restriction applies to the money earned through gaming activities within the app.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in this app, including saving your Aadhaar card, UPI details, and all bank information. This will facilitate a seamless experience in the app. Saving these details is a crucial step to complete your KYC process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 30 minutes to 3 hours. However, in some cases, payment delays may occur, requiring users to wait up to 24 hours. This discrepancy can result in a longer overall waiting time for certain transactions.
Q4: Why is the bonus balance not being withdrawn?
You can only use the money earned from a bonus in your gaming account and cannot withdraw it. The bonus itself cannot be withdrawn, but winnings earned while using the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section to see if your withdrawal request is failing. If it is, don't worry as the money will be added to your wallet account within 24 hours. If it still doesn't happen, you can contact their care centre for assistance.
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