1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 4212656602
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. The app will then send a One-Time Password (OTP) which you'll need to verify to complete the login process. Once verified, you can access the app without needing a password or email login.
Q2: What should I do if I am not getting OTP?
To verify, first ensure a stable internet connection and wait for a strong signal. If you don't receive the OTP after waiting, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active phone number. If the number has changed, please send your updated KYC details to our customer support team via email to facilitate the account transfer. This will help shift your account to the new phone number.
Q4: You are getting blackout and the app is not opening?
To proceed, uninstall the current app from your device. Next, download the latest version and install it. This should allow you to log in and enjoy the updated app without any issues.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are only possible for earnings from gaming activities, not for bonus rewards. This means users can withdraw the money they've earned through gaming, but not any bonus funds collected.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all your Know Your Customer (KYC) details within the app. This includes saving your Aadhar card, UPI, and all necessary bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow for a processing time of 30 minutes to 3 hours. However, payments may be delayed on occasion, potentially taking up to 24 hours to process. This delay can be a drawback for users who require immediate transactions.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds are only usable within the gaming platform and cannot be withdrawn. Any winnings earned from playing games using the bonus amount can be withdrawn. The bonus funds themselves remain locked and cannot be accessed outside of gameplay.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it is, the money will be added to your wallet account within 24 hours. If you still encounter problems, you can contact their care centre for assistance.
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