1ace
1ace
This app is available for your device
1ace
This app is available for your device
Contact
+91 4643981173
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to authenticate your login. This allows password-free login via mobile number verification.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you don't receive the OTP after clicking "send," try again and allow sufficient time for it to arrive. If the issue persists, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active number. If the number has changed, send your complete KYC details to the customer support system via email to assist with the account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, and you'll be able to log in and play smoothly. This should allow you to access the updated features and functionality.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than that of other apps. Withdrawals can only be made from the money earned through gaming activities, not from bonus collections. This means users can only withdraw their winnings, not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted your Know Your Customer (KYC) details in this app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services generally complete the process within 30 minutes to 3 hours. However, occasional payment delays can cause users to wait for up to 24 hours. This delay can sometimes prolong the overall completion time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds earned while gaming can only be used within the gaming platform and cannot be withdrawn. Any winnings from games played with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in settings to see if your withdrawal request is failing. If your request is unsuccessful, don't worry, as the funds will typically be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for assistance.
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