1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 6203086296
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your number to complete the login process. This method replaces the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal and wait for a stable connection. If you still don't receive the OTP, you can use the app's support system by initiating a live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the same active phone number. If your phone number has changed, submit your correct KYC (Know Your Customer) details to our customer support team via email to update your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you can log in and enjoy the newly updated app. This should provide a smooth and uninterrupted gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other apps. Withdrawals are only possible for earnings from gaming, not for bonus amounts. You can only withdraw the money earned from playing games, not the bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
You need to complete and submit your KYC details in this app, which includes saving your Aadhaar card, UPI, and all bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in as little as 30 minutes, but in some cases, it may take up to 3 hours. However, occasional delays in payments can cause users to wait for up to 24 hours. This variation in processing time is a result of differing service completion rates and payment processing times.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. It's available for use in game, but you can withdraw any winnings earned from playing with the bonus. Any winnings can be withdrawn, but the bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If your withdrawal request fails there, rest assured that the money will be added to your wallet account within 24 hours. If it still doesn't happen, you can reach out to their care centre for further assistance.
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