1ace

1ace App support

Contact
+91 3330032728

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your number to securely log in. This method eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection for a strong signal. If you don't receive the OTP after clicking "send," wait for the allotted time to expire before reaching out to the app's support system via live chat.

Q3: What should I do if I am not able to log in with my old number?

To log in, use the same active phone number. If your number has changed, submit your updated KYC details to customer support via email to shift your account. This will help resolve the login issue.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version and you'll be able to log in and play without any problems. This should allow you to access the updated app seamlessly.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only for the money earned from gaming, and not for bonus amounts. This means you can cash out your genuine gaming earnings, but not the bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To complete the process, please ensure you have uploaded and saved all required KYC details in this app, including your Aadhar card and UPI information. Additionally, your bank details should also be saved within the app for verification purposes. This will help facilitate a smooth transaction.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services streamline the process, reducing time from 30 minutes to 3 hours. However, payment processing can be delayed, potentially causing a wait of up to 24 hours. This delay mainly affects payment confirmation, rather than the overall process timeframe.

Q4: Why is the bonus balance not being withdrawn?

The funds earned from using a bonus in a game are only usable within the gaming platform, not for withdrawal. You can withdraw any money you've earned from playing games with the bonus amount. The bonus earnings themselves, however, are non-withdrawable.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for assistance.

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