1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 4016768171
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP (One-Time Password). Verify the OTP to securely log in. This process eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To start the process, ensure your internet connection is stable and strong. Wait for a proper signal to come in, and then click on "send OTP" again if necessary. If you still don't receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If the number has changed, submit your updated KYC (Know Your Customer) details through email to the customer support system, which will facilitate the account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once the updated app is installed, you should be able to log in and access its features. This should allow you to play the app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
The app allows users to withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals can be made only from earned gaming income, not from bonus amounts. Users cannot withdraw bonus money collected through the app.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved in the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing most processes to complete within 30 minutes to 3 hours. However, occasional payment delays can occur, requiring users to wait up to 24 hours for resolution. These delays can impact the overall completion time of transactions within the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds earned from gaming can only be used within the gaming platform and cannot be withdrawn. Any winnings from games played with the bonus amount are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal request, go to the settings and review your transaction history. If the issue persists, the funds should be credited to your wallet account within 24 hours. If you don't see the funds after 24 hours, you can reach out to their care centre for assistance.
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