1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8547333370
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal and wait for it to stabilize. Then, click on send OTP and wait for the specified time. If you don't receive the OTP, use the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with the same active phone number. If the number has changed, send your KYC details to customer support via email to facilitate the account transfer. This will help shift your account to the new number.
Q4: You are getting blackout and the app is not opening?
Uninstall the app from your device, then download the latest version. This will ensure you have the most up-to-date app, allowing a smooth login and gameplay experience. After updating, you can log in and enjoy the app's new features.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is higher than in other apps. Withdrawals can only be made from earned gaming money, not from bonus amounts collected. This means users can access their hard-earned gaming earnings but not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted in this app. This includes saving your Aadhaar card, UPI details, and all relevant bank information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing the process to take anywhere from 30 minutes to 3 hours. However, occasional payment delays may cause the process to be extended, potentially taking up to 24 hours to resolve.
Q4: Why is the bonus balance not being withdrawn?
The money earned from a bonus in gaming can only be used for in-game purposes and cannot be withdrawn by anyone else. Players can withdraw the money earned from playing games that used the bonus amount.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if the withdrawal request is being processed. If it's not, don't worry, the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can reach out to their care centre for assistance.
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