1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 1283105412
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. This will prompt you to verify the OTP (One-Time Password) sent to your number, which will then securely log you in. No password or email verification is required after this step.
Q2: What should I do if I am not getting OTP?
To start the process, check your internet connection and wait for a strong signal to come through. If you still don't receive the OTP after a while, you can click on the 'send OTP' option again. If that fails, contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the same active mobile number. If your number has changed, send your updated KYC (Know Your Customer) details via email to the customer support system to assist with transferring your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once the update is installed, you should be able to log in and play without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
The app allows users to withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming, not including bonus amounts. This means users can only withdraw their actual earnings from gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, you must submit your KYC details in this app, which includes saving your Aadhar card, UPI information, and all bank details. This will ensure that your account is successfully verified and active. Please make sure to complete and submit all required information accurately.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a relatively quick process, typically taking 30 minutes to 3 hours to complete. However, in some cases, payment processing can be delayed, requiring a wait of up to 24 hours. This delay may extend the overall processing time beyond the usual range.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned using the bonus can be withdrawn. The bonus amount itself is not withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If not resolved, the funds will be added to your wallet account within 24 hours. If the issue persists, you can seek assistance from the care centre.
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