1ace

1ace App support

Contact
+91 9136129028

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number to receive a verification code. Verify the One-Time Password (OTP) sent to your number to complete the login process. This eliminates the need for a password or email login, making it easier to access your account.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection for a strong signal. Wait for a few moments and then click on the "send OTP" button, allowing sufficient time for the OTP to arrive. If you still don't receive the OTP, you can contact the app's support team through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, use the same active number. If the number has changed, send your updated KYC details to customer support via email to transfer your account. This will assist in shifting your account to the new number.

Q4: You are getting blackout and the app is not opening?

Uninstall the app from your device and then download the latest version. This will allow you to log in and access the newly updated app without any issues. Once installed, you can easily play the updated version.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming, and bonus amounts cannot be withdrawn. This means you can only access the funds you've earned through gameplay.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services allow users to complete the process in a relatively short time, ranging from 30 minutes to 3 hours. However, payment processing may be delayed in some cases, potentially extending the wait time to up to 24 hours. This delay can occur intermittently, affecting the overall processing time.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned from playing with the bonus amount are eligible for withdrawal. Earnings from the bonus itself cannot be withdrawn, only winnings from games played with the bonus.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, first check your transaction history in the settings to see why your withdrawal request is failing. If the money is not transferred to your wallet account within 24 hours, you can reach out to their care centre for assistance.

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