1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 5765705129
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. This will prompt an OTP (One-Time Password) verification, after which you'll be logged in. You can now access the app without needing a password or email login.
Q2: What should I do if I am not getting OTP?
To continue, first, check your internet connection for a strong signal. If you still don't receive the OTP after a wait, you can contact the app's support system via live chat.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active number. If the number has changed, please send your updated KYC (Know Your Customer) details to our customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
Uninstall the app from your device, then download the latest version. Once installed, you can log in and enjoy the updated app. This should resolve any issues and allow for seamless gameplay.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to earnings from gaming activities, excluding bonus money. This means users can only withdraw the money they've earned through gaming, not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure you have completed and submitted all required KYC details in this app. This includes saving your Aadhaar card, UPI information, and bank details for verification purposes.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, payment delays may occur, requiring a wait of up to 24 hours in some cases. This delay is an exception to the usual quick processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings are exclusive to your gaming account and can only be used for gaming purposes, not withdrawn. You can withdraw any winnings earned from playing games using the bonus amount. This means the bonus itself cannot be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If your withdrawal request is pending, rest assured that the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their customer care centre for assistance.
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