1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8608454390
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the One-Time Password (OTP) sent to your mobile number to complete the login process. Once verified, you can log in without a password or email.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you receive the OTP, wait for the specified time; if not, contact the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using your active phone number. If your number has changed, provide your updated KYC details to the customer support team via email to transfer your account. This will facilitate a smooth account shift.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and play the updated app without any problems. This should resolve the issue and allow you to access the app's latest features.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher minimum withdrawal amount compared to other apps. Withdrawals are only possible for the money earned from gaming, not bonus funds. This means users cannot withdraw the bonus amount collected.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure you have completed and submitted all required KYC details within this app. This includes saving your Aadhaar card, UPI information, and all necessary bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are fast and stable, resulting in a processing time of 30 minutes to 3 hours. However, occasional delays may occur, potentially leading to a wait of up to 24 hours for payment. This delay primarily affects payments, rather than the overall service speed.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings from games played with the bonus amount can be withdrawn. The bonus earnings itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to the settings and check your transaction history to see if your withdrawal request is pending. If it's pending, your money will be added to your wallet account within 24 hours. If you still encounter problems, contact their care centre for assistance.
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