1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 5396582638
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive a verification code. Verify the One-Time Password (OTP) sent to your mobile number to complete the login process. This saves the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, ensure your internet connection is stable and strong. Click "send OTP" to receive a verification code, and if it doesn't arrive within the allotted time, you can reach out to the app's support team via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If the number has changed, submit your updated KYC (Know Your Customer) details to customer support via email to facilitate account transfer. This will help resolve the issue and shift your account accordingly.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've installed the updated app, you can log in and start playing without any problems. This should fix any issues you were experiencing with the previous version.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, a minimum withdrawal of Rs. 100 is allowed, which is higher than other apps. However, you can only withdraw the money earned from gaming, and not the bonus amount collected. This means the earnings from gaming are eligible for withdrawal, but bonus rewards are not.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhaar card, UPI, and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in 30 minutes to 3 hours. However, in some cases, payment processing may be delayed, requiring a wait of up to 24 hours. This delay can extend the overall time needed to complete the process.
Q4: Why is the bonus balance not being withdrawn?
You can only use the money earned from a bonus in gaming activities, and it cannot be withdrawn by anyone else. Any winnings earned from playing games with a bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is pending, the money will be added to your wallet account within 24 hours. If it doesn't happen, you can contact their care centre for assistance.
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