1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 6969022094
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to complete the login process. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, first check your internet connection and wait for a strong signal. If you still don't receive the OTP after clicking "send," you can try again or contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active phone number. If the number has changed, please submit your updated KYC details via email to our customer support system to facilitate a smooth account transfer. This will enable you to regain access to your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app to ensure you have the updated features. You can then log in and play the app without any issues.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum amount of Rs. 100, which is higher than the minimum withdrawal amount in other apps. Withdrawals are only possible for earnings from gaming activities, not bonus rewards. The withdrawn amount is limited to the user's earned gaming revenue.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted in the app. This includes saving your Aadhar card, UPI, and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can process transactions within 30 minutes to 3 hours. However, payment delays may occur, requiring users to wait up to an additional 24 hours. This can affect the overall processing time, extending it beyond the initial estimated timeframe.
Q4: Why is the bonus balance not being withdrawn?
You can only use the money earned from the bonus to continue gaming, not for withdrawals. The bonus amount itself cannot be withdrawn, but any winnings from games played with it can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings, as the withdrawal may still be processed within 24 hours. If the issue persists, you can contact their care centre for assistance.
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