1ace

1ace App support

Contact
+91 5569500198

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. Next, verify the OTP sent to your number to securely log in. This passwordless login method allows you to access the app easily without needing an email or password.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection and wait for a strong signal. If you still don't receive the OTP after clicking "send," you can try again or seek assistance from the app's support system through live chat.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with your active phone number. If the number has changed, please submit your updated KYC details via email to the customer support system. This will facilitate the transfer of your account to the new number.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device. Download the latest version of the app and then try to log in and play again. This should allow you to access the updated app without any problems.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, the minimum withdrawal amount is Rs. 100, which is higher than in other apps. Withdrawals are limited to the money earned from gaming, and bonus funds cannot be withdrawn. Users can only access the money they've earned through gaming activities.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please complete and submit your KYC details within this app, which includes saving your Aadhar card, UPI, and bank account information. This is a necessary step for further registration. Ensuring this information is up to date will facilitate a smoother process.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically process transactions efficiently, taking between 30 minutes and 3 hours. However, there may be instances where payments are delayed, requiring a wait of up to 24 hours. This delay can occur in rare cases, but the app usually operates within a quick and stable time frame.

Q4: Why is the bonus balance not being withdrawn?

The bonus money can only be used for gaming purposes and cannot be withdrawn by others. Any winnings earned using the bonus amount can be withdrawn. This means the bonus itself remains non-withdrawable, but winnings are eligible for withdrawal.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, first check your transaction history in the settings. If your withdrawal request is failing, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for assistance.

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