1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 7988034611
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in to the app, enter your registered mobile number and verify the OTP (One-Time Password) sent to you. This secure method eliminates the need for a password or email login. Once verified, you can easily access the app.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal before attempting to send the OTP. If the OTP doesn't arrive within the allotted time, you can seek assistance through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
Try logging in with your active account number. If the number has changed, provide your updated KYC (Know Your Customer) details to our customer support team via email to assist with transferring your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download and install the latest version of the app, which should allow for a smooth login and gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal threshold compared to other apps. Withdrawals are limited to the money earned from gaming, excluding bonus amounts. This means users cannot withdraw bonus funds.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and saved within the app. This includes linking your Aadhar card, UPI ID, and providing your bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, occasional delays in payment processing may extend wait times up to 24 hours. This can impact the overall duration of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the funds won using the bonus amount in games. This means the bonus earnings themselves are non-withdrawable, but winnings from them are.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is processing. If not, don't worry, as the funds will be added to your wallet account within 24 hours. If you still encounter problems, you can contact their care centre for assistance.
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