1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 4390606519
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Then, verify the One-Time Password (OTP) sent to you, and you'll be logged in. This process eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection for a strong signal. If you don't receive the OTP after waiting, you can try again by clicking "send OTP" or seek assistance through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active number. If your number has changed, submit your updated KYC (Know Your Customer) details through email to facilitate a smooth account transfer. This will help resolve the issue.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you need to uninstall the current app from your device and then download the latest version. Once installed, you can easily log in and start playing the updated app. This should resolve any problems you were experiencing.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals can only be made from earned gaming money, not from bonus amounts. This means you can only withdraw the funds you've earned through actual gameplay.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you must complete and submit all the required KYC details in this app, which includes saving your Aadhaar card, UPI, and bank details. This information is necessary to verify your identity and facilitate a smooth transaction. Please ensure all necessary fields are filled accurately and up-to-date.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a processing time of 30 minutes to 3 hours. However, payment delays can occur, requiring a wait of up to 24 hours in some cases. This discrepancy can affect the overall experience and efficiency of the service.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned using the bonus amount can be withdrawn. The bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request fails, the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for further assistance.
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