1ace

1ace App support

Contact
+91 4667054688

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your mobile number, which will automatically log you in. This eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To resolve the issue, first check your internet connection for a strong signal. If you still don't receive the OTP, click on "send OTP" again and wait. If you continue to experience problems, you can contact the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, use the same active number. If the number has changed, send your updated KYC details to customer support via email to facilitate a smooth account transfer. This will help resolve the issue and allow you to access your account.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and access the updated app with ease. Once updated, you can start playing again without any problems.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum of Rs. 100, which is higher than what's offered by other similar apps. Withdrawals are only possible for earned gaming funds, and bonus money cannot be withdrawn. This allows users to access their earned gaming rewards.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please complete and submit all your Know Your Customer (KYC) details through the app, which includes saving your Aadhaar card, UPI information, and bank details. This information is required for verification purposes. Your KYC details should be up-to-date and accurate for a smooth experience.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, payment delays can sometimes occur, requiring users to wait up to 24 hours. This delay is a deviation from the otherwise efficient processing time offered by the app.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Earnings made while using the bonus can be withdrawn. Funds earned while playing with the bonus can be withdrawn separately.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see why your withdrawal request is failing. If it still doesn't work, rest assured that the money will be added to your wallet account within 24 hours. If the issue persists, contact the care centre for assistance.

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