1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 1328108661
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. This will prompt a verification code (OTP) that you'll need to input, after which you'll be logged in. You won't need to remember a password or use your email address for the login process.
Q2: What should I do if I am not getting OTP?
To complete this process, check your internet connection for a strong signal. If you're unable to receive an OTP after clicking "send," wait for the allotted time, then contact the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If the number has changed, send your updated KYC documents to the customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you need to uninstall the app from your device. Once uninstalled, download the latest version of the app and install it. This should allow you to log in and enjoy the updated app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher than average withdrawal amount compared to other apps. Withdrawals are only possible for earnings from gaming, and bonus funds cannot be withdrawn. Users can access their earned gaming funds for withdrawal.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted within this app. This includes linking your Aadhar card, UPI, and saving all your bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within a timeframe of 30 minutes to 3 hours. However, some users may experience delays with payments, which can extend the wait time to up to 24 hours. This delay mainly occurs with payment processing, adding extra time to the overall process.
Q4: Why is the bonus balance not being withdrawn?
You can only use the money earned from your bonus in your gaming account, and it cannot be withdrawn by anyone else. Any winnings earned by playing with the bonus amount can be withdrawn. This means you can access your winnings, but the bonus amount itself remains locked in the account.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal, go to the settings and review your transaction history. If your withdrawal is pending, don't worry as it should be added to your wallet account within 24 hours. If it still doesn't appear, you can contact their care centre for assistance.
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