1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 2759279815
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive a verification code. Then, verify the OTP (one-time password) sent to your number to securely log in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If the "send OTP" process doesn't work, wait a bit and try again; otherwise, contact the app's support system via live chat.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the active number associated with it. If your number has changed, submit your updated KYC (Know Your Customer) details via email to help transfer your account. This ensures a smooth transition of your account to the new number.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once the updated app is installed, you should be able to log in and play without any problems. This should resolve any compatibility or functionality issues you were experiencing.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. However, you can only withdraw the money earned from gaming, and not the bonus amounts collected. This means you can access your hard-earned winnings but not the extra rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted through the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically enable a process to be completed within 30 minutes to 3 hours. However, occasional delays may occur, causing payments to take up to 24 hours to process. This delay can vary depending on specific circumstances within the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and are not transferable or withdrawable. Any winnings earned using the bonus funds can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If so, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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