1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 4503335216
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the one-time password to successfully log in. This method allows you to bypass the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To verify, first ensure your internet connection is stable and strong. Wait for a strong signal and then click on "send OTP". If the OTP doesn't arrive, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the active phone number associated with your account. If your phone number has changed, please send your updated KYC details to the customer support via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you can log in and access the newly updated app. This should allow you to play without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than in other apps. Withdrawals are limited to the amount earned through gaming, and bonus earnings cannot be cashed out. Users can only withdraw the money they have earned through gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved within the app. This includes linking your Aadhar card, UPI, and bank details for a seamless experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete a process within 3 hours, whereas it can take as little as 30 minutes. However, there may be instances where payment delays occur, requiring a wait of up to 24 hours. This delay is an exception to the usual swift process offered by the app.
Q4: Why is the bonus balance not being withdrawn?
You can only use the bonus money for gaming purposes and it cannot be withdrawn by others. The money earned from playing games using the bonus amount can be withdrawn by you. This means the bonus itself remains non-withdrawable, but winnings are accessible.
Q5: Withdraw failed, money did not come, what should I do?
To resolve this issue, check your transaction history in the settings to ensure the withdrawal request is not failing. If it fails, your funds will be added to your wallet account within 24 hours. If it still doesn't happen, you can contact their care centre for assistance.
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