1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 4636120887
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. After entering the number, verify the One-Time Password (OTP) sent to your mobile, which will securely log you in. This simplified process eliminates the need for passwords or email login credentials.
Q2: What should I do if I am not getting OTP?
To verify, check your internet connection for a strong signal and wait for the OTP to be sent. If you don't receive the OTP within the given time, you can contact the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If your number has changed, submit your updated KYC details to the customer support team via email to facilitate the account transfer. This will help resolve the issue and allow you to access your account.
Q4: You are getting blackout and the app is not opening?
Uninstall the app from your device to resolve the issue. Once uninstalled, download the latest version of the app to access the updated features. After reinstalling the latest version, you can log in and start playing.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is considered a higher withdrawal amount compared to other apps. Withdrawals are only possible for the money earned from gaming, not the bonus collected. This distinction allows users to access their gaming earnings but not the bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, you must save your Aadhar card, UPI, and all bank details in this app. This requires you to have completed and submitted your Know Your Customer (KYC) details. A thorough KYC verification is necessary for a seamless experience in the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 3 hours, but this timeframe can range from 30 minutes to 3 hours. However, in some cases, payment delays may occur, resulting in a wait time of up to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the monetary winnings earned from playing games with the bonus amount. The bonus itself cannot be withdrawn, only the profits made from it.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in settings to see why your withdrawal request is failing. If it's still pending, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for assistance.
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