1ace

1ace App support

Contact
+91 6221234985

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to log in securely without needing a password or email. This convenient method allows easy access to your account.

Q2: What should I do if I am not getting OTP?

To start, check your internet connection for a strong signal. If you still can't receive the OTP, wait for the designated time to pass or reach out to the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in, try using the same active phone number. If your phone number has changed, please send your updated KYC (Know Your Customer) details to customer support via email to facilitate a smooth account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device. Next, download the latest version of the app, which should resolve any problems you were experiencing. Once installed, you should be able to log in and play the app without any issues.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for earned gaming money, not bonus amounts. This means you can only withdraw the money you've won from gaming activities.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that all your Know Your Customer (KYC) details are complete and submitted within the app. This includes saving your Aadhar card, UPI (Unified Payments Interface) information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services enable a relatively quick process, taking 30 minutes to 3 hours to complete. However, payment delays can occur, potentially extending the wait time to up to 24 hours. This delay is an exception rather than the norm, given the app's generally efficient performance.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone except the player themselves. Any winnings earned while playing with the bonus can be withdrawn. This separation of bonus and winnings allows for distinct usage and withdrawal options.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings section. If a withdrawal request is failing, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.

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