1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 7283111721
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access the account without needing a password or email. This convenient method allows easy and quick login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. Click on send OTP and wait for the allotted time, and if you don't receive it, contact the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
First, try to log in with the same active phone number. If the number has changed, send your updated KYC details to the customer support via email to assist with account transfer. This will help facilitate a smooth account shift.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once updated, you can log in and continue playing with ease. This should fix the problem and ensure a smooth gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal threshold compared to other apps. Withdrawals are only possible for earnings from gaming, not for bonus amounts collected. This means you can redeem your actual gaming winnings, but not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted through the app. This includes saving your Aadhar card, UPI account, and bank details securely within the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are fast and stable, allowing the process to be completed within 30 minutes to 3 hours. However, occasional delays in payment processing may extend the wait time to up to 24 hours. This delay can happen when payment processing is slower than usual.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds earned from gaming can only be used for gaming purposes and cannot be withdrawn. Any winnings earned while using the bonus will be withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to the settings and check your transaction history. If your withdrawal request is pending, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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