1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 9952369412
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to log in, eliminating the need for a password or email. This convenient method allows for easy and secure access to your account.
Q2: What should I do if I am not getting OTP?
To proceed, first check your internet connection and wait for a strong signal. If you still don't receive the OTP after sending the request, you can try again or contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active number. If your number has changed, please send your updated KYC (Know Your Customer) details to the customer support system via email to facilitate a smooth account transfer. This will enable you to access your account successfully.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once the new version is installed, you can log in and access the updated app. This should allow you to play without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, a minimum withdrawal of Rs. 100 is allowed, which is considered a higher withdrawal amount compared to other apps. Withdrawals are limited to earnings from gaming activities and do not include bonus amounts. Any bonus collected cannot be withdrawn, only the money earned from actual gameplay.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all your Know Your Customer (KYC) details in the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 30 minutes to 3 hours. However, occasional delays in payment processing may require users to wait up to 24 hours. This delay can occur despite the app's generally efficient service.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw any winnings earned while playing games with the bonus. The bonus money itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings for any updates on your withdrawal request. If it doesn't appear immediately, the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for further assistance.
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