1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8192113694
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
After opening the app, enter your registered mobile number to verify your account. You'll receive an OTP, which you'll need to enter to successfully log in. This method replaces the need for a password or email login, making it easier to access the app.
Q2: What should I do if I am not getting OTP?
To proceed, first check your internet connection for a strong signal. If you're still having issues, wait for the OTP to be sent and allow the allotted time to pass. If the OTP doesn't arrive, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If the number has changed, send your updated KYC (Know Your Customer) details to the customer support team via email to facilitate account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once the update is installed, you should be able to log in and access the newly updated app. This should allow you to play smoothly without any further problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than some other apps. Withdrawals are only possible for earnings from gaming, not for bonus amounts collected. This distinction allows users to access their earned gaming rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all your Know Your Customer (KYC) details within the app. This includes saving your Aadhar card, UPI, and bank details for verification purposes. By doing so, you can successfully complete the registration process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can process payments within 30 minutes to 3 hours. However, occasional delays may occur, resulting in a wait time of up to 24 hours for payment processing.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first, check your transaction history in the settings. If your withdrawal request isn't showing up, don't worry, the funds will be added to your wallet within 24 hours. If it doesn't happen, you can reach out to their care centre for further assistance.
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