1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 7253729655
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to authenticate your account, eliminating the need for a password or email login. This streamlined process allows for easy and secure access to the app.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection and wait for a strong signal to ensure a smooth process. If the OTP is not received after the allotted time, you can seek assistance from the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use your active phone number. If your phone number has changed, submit your updated KYC (Know Your Customer) details to the customer support team via email to transfer your account. This will facilitate the account transfer process.
Q4: You are getting blackout and the app is not opening?
Uninstall the outdated app from your device, then download the latest version. This will ensure you have access to the updated features and can log in to play without any issues. Once installed, you can easily log in and start playing the app.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are limited to the money earned from gaming, excluding bonus amounts. This means users cannot withdraw bonus money collected.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details in this app, which includes saving your Aadhar card, UPI details, and bank information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process between 30 minutes to 3 hours. However, in some cases, payment delays can occur, requiring a wait of up to 24 hours. This delay may impact the overall processing time, extending it beyond the initial estimated timeframe.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn by anyone other than yourself. Any money earned while playing with the bonus funds can be withdrawn. This means you can only withdraw winnings earned from gaming, not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to the settings and check your transaction history to see if your withdrawal request is being processed. If it's not, don't worry - the funds will be added to your wallet account within 24 hours. If you still experience issues, you can reach out to their care centre for further assistance.
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