1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 1978726372
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely log in. This process eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To complete this task, first check your internet connection and wait for a strong signal to come through. If you still don't receive the OTP, click on "send OTP" again and wait for the allotted time. If the OTP doesn't arrive, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
If you're unable to log in, try using your active phone number. If your number has changed, send your KYC (Know Your Customer) details to the customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
You need to uninstall the app from your device to resolve the issue. Once uninstalled, download the latest version of the app to access its updated features. This should allow you to log in and play the app seamlessly.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for the money earned from gaming, and not for bonus collections. This means you can cash out your winnings, but any bonus rewards will remain non-withdrawable.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details in the app, including saving your Aadhaar card, UPI information, and bank details. This will ensure a smooth and secure process. Submitting these details will help us verify your identity and facilitate further transactions.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a processing time of 30 minutes to 3 hours. However, in some cases, payment processing may be delayed, potentially taking up to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone except the player themselves. Any winnings earned while playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If your withdrawal request is failing, rest assured that the funds will be added to your wallet account within 24 hours. If it doesn't happen, you can reach out to the care centre for assistance.
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