1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 2213424752
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive a verification code. Next, verify the One-Time Password (OTP) to complete the login process. This eliminates the need for a password or email login, allowing for a simpler and hassle-free experience.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal and wait for it to stabilize. If you're still unable to receive the OTP, click "send OTP" again and wait for the allotted time. If you still don't receive the OTP, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If your number has changed, send your updated KYC details to our customer support via email to facilitate a smooth account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've installed the updated app, you should be able to log in and start playing without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. However, you cannot withdraw bonus money you've collected, only the money you've earned through gaming. This means you can only withdraw earnings from actual gameplay, not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and stored within the app. This includes saving your Aadhar card and bank details, as well as linking your UPI account.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow for a relatively quick process, taking around 30 minutes to 3 hours. However, occasional delays in payments can extend this time to up to 24 hours. This variation in processing time is caused by the unpredictable nature of payment confirmations.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned in your gaming account can only be used within the gaming platform. It cannot be withdrawn, but any winnings earned using the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To troubleshoot the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for further assistance.
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