1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 5878586893
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) that is sent to your mobile, and you will be logged in. This method eliminates the need for a password or email.
Q2: What should I do if I am not getting OTP?
To proceed, first ensure you have a stable internet connection and wait for a strong signal. If you still don't receive the OTP after clicking send, you can try contacting the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active phone number associated with your account. If your number has changed, send your updated KYC (Know Your Customer) details to the customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've updated, you'll be able to log in and access the new features. This should allow you to play the app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other similar apps. Withdrawals are only allowed for funds earned through gaming activities, not bonus amounts. This means users can access their winnings but not the bonus rewards they receive.
Q2: Is it necessary to do KYC for withdrawal?
To use this app, you must complete and submit your Know Your Customer (KYC) details, which include saving your Aadhar card, UPI, and all bank details within the app. This is a necessary step for the app's functionality. Please ensure all required information is accurately and securely stored in the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, payment delays may occur, requiring users to wait up to 24 hours. This variation in processing time is largely due to external payment processing rather than the app's internal services.
Q4: Why is the bonus balance not being withdrawn?
Any winnings earned from using the bonus funds can only be used within the game and cannot be withdrawn. In contrast, any winnings earned from playing with the bonus amount can be withdrawn. This means you can access your real-money wins from gaming with the bonus, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in settings to see if your withdrawal request is failing. If so, the funds should be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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