1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 3151041175
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number, and you'll be logged in instantly. This convenient login method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To verify, first check for a strong internet connection. Wait for a signal, then click on "send OTP" - if you don't receive it, try again. If the issue persists, contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using your active phone number. If the number has changed, send your updated KYC documents to the customer support via email to facilitate the account transfer. This will enable you to access your account again.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and access the newly updated app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, a minimum withdrawal amount of Rs. 100 is allowed, which is relatively higher compared to other apps. Withdrawing is limited to winnings earned from gaming activities, and bonus money cannot be withdrawn. This allows users to only withdraw their actual earnings from gaming, not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, you must submit all necessary KYC details in the app, which includes saving your Aadhaar card, UPI information, and bank details. This will ensure a smooth and secure transaction. By doing so, you will meet the requirements for the app's verification process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within a time frame of 30 minutes to 3 hours. However, occasional payment delays can occur, requiring users to wait up to 24 hours for the transaction to be completed.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Earnings from games played with the bonus amount are eligible for withdrawal. Any winnings earned from the bonus must be withdrawn separately from the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry, the funds will be added to your wallet account within 24 hours. If it doesn't happen, you can contact their care centre for assistance.
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