1ace

1ace App support

Contact
+91 7116959685

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access your account. This process eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To resolve this issue, check your internet connection for a strong signal and wait for a proper connection. If you still don't receive the OTP after waiting, you can contact the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in, use the same active number associated with your account. If your number has changed, please send your updated KYC details to the customer support via email to facilitate account transfer. This will help complete the account shift.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once downloaded, you should be able to log in and play the updated app without any problems. This will ensure you have the most up-to-date version and can continue playing smoothly.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum of Rs. 100, which is higher than other apps' minimum withdrawal amounts. However, bonus collections cannot be withdrawn, only earnings from gaming activities. The withdrawn funds are based on the amount earned through gaming, not bonuses received.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that all your Know Your Customer (KYC) details are complete and uploaded within the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, delays may occur, particularly with payments, which can take up to 24 hours to process. This wait time can vary depending on the specific situation.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw any winnings earned while playing games using the bonus amount. Winnings from the bonus are withdrawable, just like money earned from playing games with regular funds.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it is, don't worry, as the funds will be transferred to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for assistance.

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