1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8738016784
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number, then verify the One-Time Password (OTP) sent to your phone. This will securely log you in without requiring a password or email verification. Your mobile number will now serve as your primary login method.
Q2: What should I do if I am not getting OTP?
To proceed, first check your internet connection for a strong signal. If no OTP is received, click "send OTP" again and wait. If that also fails, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use your existing active number. If your number has changed, please submit your updated KYC (Know Your Customer) details via email to our customer support for assistance in transferring your account. This will facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
Uninstall the app from your device to resolve the issue. Once uninstalled, download the latest version of the app and try logging in again. This should allow you to access and play the updated app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than in other apps. Withdrawals are limited to earnings from gaming activities and do not include bonus funds. This means you can only withdraw the money you've earned through gaming, not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services facilitate a process that typically takes between 30 minutes to 3 hours. However, payments may be delayed, resulting in an additional waiting period of up to 24 hours in some cases. This delay can occur even with the app's otherwise efficient services.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from gaming with the bonus amount can be withdrawn. This means bonus earnings are separate from withdrawable funds.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to your settings and check your transaction history to see the status of your withdrawal request. If your withdrawal is delayed, don't worry, as the money should be added to your wallet account within 24 hours. If it still doesn't appear, you can contact their care centre for further assistance.
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