1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 5360263868
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. The system will then send an OTP (One Time Password) for verification, which upon entered, will log you in. With this method, you can access your account without needing a password or email.
Q2: What should I do if I am not getting OTP?
To proceed, ensure your internet connection is stable and strong. Wait for a reliable signal and then click "send OTP" again. If you don't receive the OTP within the given time, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using your active phone number. If the number has changed, please send your updated KYC (Know Your Customer) details to our customer support team via email to assist with the account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the app without any problems. Once updated, you can easily access and use the newly updated app.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to earnings from gaming, with bonus amounts not being redeemable. This means users can only withdraw the money they've earned through gameplay, not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details in the app, including saving your Aadhar card, UPI, and all bank details. This information is necessary for the onboarding process. Saving these details securely will enable you to access the app's features.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow for a process that typically takes 30 minutes to 3 hours. However, delays in payment processing may occur, requiring a wait of up to 24 hours in some cases. This payment delay is a potential exception to the otherwise efficient process.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn. The bonus itself is non-withdrawable, but winnings from it can be taken out.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings, where you can see if your withdrawal request has failed. If not resolved, the funds should be added to your wallet account within 24 hours. If this still doesn't happen, you can contact their care centre for assistance.
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