1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8166912024
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP sent to your number to successfully log in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection for a strong signal. If you still experience issues, try clicking on send OTP and waiting for the time limit to pass. If you don't receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If your number has changed, send your updated KYC details to customer support via email to assist with transferring your account. This will help you complete the transfer process efficiently.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app to ensure you have the most up-to-date version. This should allow you to easily log in and start playing.
Q1: What is the minimum withdrawal amount in the 1ace?
The app allows withdrawals of a minimum Rs. 100, which is higher compared to other similar platforms. However, users cannot withdraw bonus amounts, only earnings from gaming activities. This means that any bonus rewards collected through the app cannot be withdrawn.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and uploaded within this app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a streamlined process that typically takes between 30 minutes to 3 hours to complete. However, payment processing may experience delays, resulting in wait times of up to 24 hours in some cases. This delay is an exception to the otherwise efficient experience provided by the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used within the gaming platform and cannot be withdrawn. Any winnings earned from playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If a withdrawal request is failing, rest assured that the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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