1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 3175790218
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to authenticate and gain access. With this method, you no longer need a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection and wait for a strong signal. Click "send OTP" and wait for the specified time, and if you don't receive the OTP, use the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active number. If your number has changed, send your updated KYC details via email to the customer support system, which will assist with transferring your account. This process will help facilitate the account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device and then download the latest version. Once you've installed the updated app, you'll be able to log in and start playing without any problems. This should provide a seamless gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. However, bonus earnings are non-withdrawable and can only be redeemed as bonus credits. You can withdraw the money earned from gaming activities, excluding any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are updated and saved within the app. This includes linking your Aadhaar card, UPI, and bank details for verification and account purposes. Completing these steps is necessary to move forward with the application process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services streamline the process, typically taking 30 minutes to 3 hours to complete. However, occasional payment delays may occur, requiring a wait of up to 24 hours for resolution. This delay is an exception to the usual efficient processing time in the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds are for gaming use only and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn. The bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal, go to the settings section and review your transaction history. If your withdrawal is pending, don't worry, the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can seek assistance from their customer care centre.
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