1ace

1ace App support

Contact
+91 2527369692

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This method eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To begin, ensure your internet connection is strong and stable. Wait for a signal and then click "send OTP," and wait again for the code to be delivered. If you don't receive the OTP within the allotted time, use the app's live chat support system for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with your active phone number. If your number has changed, please submit your updated KYC (Know Your Customer) details to our customer support team via email to facilitate a smooth account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This will ensure that you have the most up-to-date version, which should allow you to log in and play without any problems. Once you've downloaded the new version, you can easily log in and continue playing.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for money earned from gaming activities, not for collected bonuses. This means users can cash out their genuine earnings but not additional rewards.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved within the app. This includes linking your Aadhar card, setting up UPI, and storing your bank account information.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services can complete the process within 30 minutes to 3 hours. However, payment delays may occur, requiring a wait of up to 24 hours. This extended wait time is an exception to the usual efficient processing time.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes, and they cannot be withdrawn. Any winnings earned from games played with the bonus can be withdrawn. This restriction applies to the bonus funds themselves, not any potential winnings.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings section. If your withdrawal request fails, the funds will typically be added to your wallet account within 24 hours. If the issue persists, you can seek assistance from their customer care centre.

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