1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 4374805163
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP, which you must verify to access the account. This process replaces the need for a password or email login. Once verified, you can easily log in using just your mobile number.
Q2: What should I do if I am not getting OTP?
To initiate the process, check your internet connection and wait for a strong signal to come through. If you don't receive the OTP after a reasonable time, you can seek assistance from the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active number. If your number has changed, please send your updated KYC details to the customer support team via email to facilitate a smooth account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and download the latest version. This will ensure you have the most up-to-date version, allowing you to log in and play smoothly. Once installed, you should be able to access the app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. However, bonus earnings cannot be withdrawn and are only available in-game. Withdrawals are only allowed on money earned from actual gaming, not from bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhaar card, UPI, and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services result in a processing time of 30 minutes to 3 hours. However, payment delays can occur, requiring users to wait up to 24 hours for resolution. This may add extra time to the overall process.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn or used by anyone else. Any winnings from games played with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To troubleshoot a failed withdrawal, check your transaction history in the settings. If the issue persists, the funds will be added to your wallet account within 24 hours. If the problem continues, you can contact their care centre for assistance.
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