1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 2897917884
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your number to complete the login process. Once verified, you can access the app without needing a password or email.
Q2: What should I do if I am not getting OTP?
To proceed, please check your internet connection for a strong signal. If you still encounter issues, click "send OTP" again and wait for the time to elapse. If you don't receive the OTP, contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active phone number. If the number has changed, submit your updated KYC (Know Your Customer) details via email to the customer support team. This will assist in transferring your account.
Q4: You are getting blackout and the app is not opening?
To resolve this issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the updated app seamlessly. Once reinstalled, you should be able to access the app's latest features and functionality.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming, excluding bonus amounts. The earned gaming money is the only eligible amount for withdrawal.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details in this app. This includes saving your Aadhaar card, UPI, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow the process to be completed in 30 minutes to 3 hours. However, payment processing may occasionally take longer, requiring a potential wait of up to 24 hours. This delay can occur when payments are delayed.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal request, go to the settings and review your transaction history. If the issue persists, don't worry, as the funds will be added to your wallet account within 24 hours. If the problem persists after this timeframe, you can contact their care centre for assistance.
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