1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 7160446149
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, first enter your registered mobile number when you open the app, then verify the OTP sent to your number. This will securely authenticate you without needing a password or email. You can now easily access the app using just your mobile number.
Q2: What should I do if I am not getting OTP?
To initiate the process, check your internet connection for a strong signal. Wait for a prompt to send an OTP, then click to initiate the timing. If the OTP doesn't arrive within the allotted time, contact the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use your active mobile number. If your registered number has changed, send your updated KYC (Know Your Customer) details to our customer support via email to facilitate account transfer.
Q4: You are getting blackout and the app is not opening?
To proceed, uninstall the app from your device. Then, download the latest version from the store, and you'll be able to log in and play without any issues. This should resolve any problems you were experiencing with the app.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming, excluding any bonus amounts. You cannot withdraw collected bonus money.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC (Know Your Customer) details in the app. This includes saving your Aadhaar card, UPI (Unified Payments Interface) information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can process transactions within 30 minutes to 3 hours. However, occasional delays in payments may require waiting up to 24 hours. This delay is an exception to the usual speedy processing times.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned in gaming activities can only be used within the platform, not withdrawn by others. It can be withdrawn once earned by playing games with the bonus. This means the bonus itself cannot be withdrawn, only winnings from it.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings section. If your withdrawal request is failing there, the funds will be added to your wallet account within 24 hours. If you still encounter problems, contact the care centre for assistance.
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