1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 0124613594
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to access your account. This method eliminates the need for a password or email login, allowing for a simple and convenient login process.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you still encounter issues, click the "send OTP" button and wait for the time limit to pass. If you don't receive an OTP, you can reach out to the app's support team through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If your number has changed, submit your updated KYC details to customer support via email to facilitate the account transfer process. This ensures a smooth transition and access to your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you'll need to uninstall the app from your device. Once uninstalled, download the latest version of the app and try logging in again. This should allow you to play the newly updated app without any further problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to earned gaming funds, with bonus funds not being redeemable. This means users can only cash out money they've won playing games, not rewards or bonuses.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details within the app, including your Aadhaar card, UPI information, and bank account details. This will ensure a seamless and secure experience moving forward. Failure to do so may delay or prevent further process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, payment delays can sometimes occur, leading to a wait time of up to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the money earned from playing games with the bonus, but the bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request is failing, don't worry, as the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can contact their care centre for assistance.
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