1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8401972332
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to authenticate your account. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, ensure your internet connection is stable and strong. If you're still experiencing issues, wait a few moments and retry sending the OTP. If the OTP doesn't arrive within a reasonable time, contact the app's support team through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active number. If your number has changed, send your updated KYC (Know Your Customer) details to customer support through email to facilitate account transfer. This will help resolve the issue and allow you to access your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once updated, you can log in and start playing without any problems. This should ensure a seamless gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than the withdrawal amount in other apps. The withdrawn amount can only come from earnings earned through gaming, not from collected bonuses. This means you can only withdraw the money you've earned by playing games.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details within the app, including saving your Aadhaar card, UPI information, and bank details. This information will be used to verify and enable further transactions. Once complete, you can continue with the registration process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are typically fast and stable, allowing transactions to be processed from 30 minutes to 3 hours. However, payments may occasionally be delayed, requiring users to wait up to 24 hours. This delay can be frustrating for users who need immediate access to their funds.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned while using the bonus can be withdrawn. The bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in settings for any signs of a withdrawal request failure. If the funds don't appear in your wallet account within 24 hours, you can contact their care centre for assistance.
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