1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 2600780818
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP, and you'll be logged in without needing a password or email. This convenient method allows for easy login.
Q2: What should I do if I am not getting OTP?
To start the process, check your internet connection for a strong signal. Wait for the signal to be strong, then click on 'send OTP' and wait for the specified time. If you don't receive the OTP, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active mobile number. If your number has changed, please submit your updated KYC details to our customer support team via email to facilitate account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Download the latest version of the app, and you'll be able to log in and play without any problems. This update should provide a smoother gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only for the money earned from gaming, not bonus amounts. This means you can cash out your hard-earned winnings, but not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details within the app, which includes saving your Aadhar card, UPI information, and bank details. This information is necessary for the registration process. By saving these details, you will be able to proceed with the registration successfully.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in a relatively short time, typically between 30 minutes to 3 hours. However, occasional payment delays may occur, requiring you to wait up to 24 hours for processing. This delay is a one-time exception to the usual efficient processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned can only be used within the gaming platform, not withdrawn for personal use. Any winnings from playing games with the bonus amount can be withdrawn. The bonus itself cannot be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry, as the money will be added to your wallet account within 24 hours. If it doesn't, you can contact the care centre for assistance.
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