1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 6129531678
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to log in securely. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To initiate the process, check your internet connection for a strong signal. Wait for the signal to stabilize by clicking on send OTP, and allow some time for the OTP to be sent. If you don't receive the OTP, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active number. If the number has changed, send your correct KYC details to customer support via email to facilitate account transfer. This will help resolve the issue and shift your account to the new number.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you can log in and start playing the updated app without any further problems. This should ensure a smooth and uninterrupted gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawal is only possible for money earned from gaming, and bonus amounts cannot be withdrawn. This allows you to receive your earned gaming rewards with a relatively higher minimum withdrawal threshold.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you've completed and submitted all required KYC details through this app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, sometimes payment delays can occur, requiring a wait of up to 24 hours. This delay may happen even with the app's overall efficiency.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn. The bonus funds themselves remain separate from your withdrawable balance.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal request, go to the settings and review your transaction history. If the issue persists, don't worry, as the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can seek assistance from their customer care centre.
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