1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 5154977629
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your number to securely access your account. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal to establish. After clicking "send OTP," wait for the allotted time, and if you don't receive it, you can contact the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If the number has changed, send your updated KYC details to customer support via email to facilitate account transfer. This will help resolve the issue and allow you to access your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device and then download the latest version. Once installed, you should be able to log in and access the updated app without any problems. This should allow you to start playing again seamlessly.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher minimum withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming, not bonus amounts. This means you can only withdraw the money you've earned through gameplay.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, all your Know Your Customer (KYC) details must be completed and submitted through this app. This includes saving your Aadhaar card, UPI, and all related bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services expedite the process, typically taking 30 minutes to 3 hours to complete. However, payments may occasionally be delayed, requiring a wait of up to 24 hours. This delay in payment processing can add to the overall completion time of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and are non-withdrawable. Any winnings earned from playing with the bonus amount can be withdrawn. The bonus itself cannot be withdrawn, but winnings from it can be claimed.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is being processed. If you don't see the funds within 24 hours, they will be added to your wallet account automatically. If you still encounter a problem, contact the care centre for assistance.
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