1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 9635424157
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access your account. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection to ensure a strong signal and wait for a proper send OTP click. If you still don't receive the OTP after the allotted time, use the app's support system to seek assistance via live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If your number has changed, update your KYC details and send them to customer support via email to facilitate the account transfer process. This will help complete the account shifting smoothly.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you can log in and start playing the updated app without any problems. This should ensure a smooth and seamless gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is higher than other similar apps. Withdrawals are only allowed from the money earned through gaming, not from bonus amounts. This means users can access their earned rewards but not bonus funds.
Q2: Is it necessary to do KYC for withdrawal?
To complete your registration, please ensure all your Know Your Customer (KYC) details are uploaded and saved in the app. This includes saving your Aadhar card and linking your UPI and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, in some cases, payment delays can occur, requiring a wait of up to 24 hours. Overall, the process's duration is influenced by the timing of payment processing.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry, your funds will be added to your wallet account within 24 hours. If this doesn't happen, you can reach out to their care centre for assistance.
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