1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 3049803301
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Then, verify the One-Time Password (OTP) sent to your mobile number to complete the login process. This method replaces the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection and wait for a strong signal. If you still don't receive the OTP, click "send OTP" again and try to wait it out. If the issue persists, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active account number. If the number has changed, send your updated KYC documents to the customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to easily log in and play the updated app.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum amount of Rs. 100, which is a higher withdrawal limit compared to other similar apps. Withdrawals are only possible for gaming earnings, and any bonus money collected cannot be withdrawn. This allows users to cash out their hard-earned gaming rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details in the app, which includes saving your Aadhar card, UPI, and all relevant bank details. This information is required to move forward with the process. Ensure all details are accurate and up-to-date for a smooth experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically allow a process to be completed within 30 minutes to 3 hours. However, payment processing issues may occasionally cause delays of up to 24 hours. This means that while most transactions are quick, some may require a longer wait.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned from gaming can only be used within the gaming platform and cannot be withdrawn by others. It can be withdrawn separately from the bonus amount once you've earned it by playing games.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If not resolved, rest assured that the funds will typically be added to your wallet account within 24 hours. If it doesn't happen, you can contact their care centre for assistance.
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